Trash Service FAQ
How do I set up regular trash service?
Or call our office, and one of our customer service representatives can help you set up service. Our priority is finding the right trash service and best price for our valued customers!
When you set up service, we need upfront payment for the upcoming quarter because we bill quarterly in advance. Your first payment will also include a one-time delivery charge for your container.
We will deliver your cart or container as soon as we can and get your trash service scheduled on a route.
Will I get charged for items outside the container?
We take extra trash at no extra charge. However, if the driver needs to spend more than a few minutes picking it up we typically charge a small fee to cover his time. If we see that you have a large amount of trash frequently, we will recommend getting an extra cart.
Do you charge any additional fees/surcharges?
Generally, our monthly and quarterly rates are all-inclusive rates. All fees like service container rental, repairs, etc. are included in your regular trash service. However, if our driver spends more than a few minutes picking up large amounts of extra trash, we generally charge a small amount.
How can I pay my bill?
We offer multiple payment options for trash service. You can:
- Set up AutoPay. This allows us to automatically charge your debit/credit card or a bank account the first business day of every bill cycle. You will still receive an invoice (by mail or email), but you won’t need to worry about the payment. If we have an email on file, we can even send you a copy of the receipt when the payment has been processed.
- Pay online at nislybrothers.com. Set up an account, and sign in to pay online at any time.
- Pay over the phone with a debit/credit card or your bank account number.
- Send a check in the mail with your invoice slip attached.
What types of trash can I throw away?
Most types of trash can be thrown away, although restrictions vary by disposal site. Most landfills require that items like appliances, brush, compost, construction trash, tires, and household hazardous waste be taken to the landfill separately rather than put in with household trash. For more information, feel free to call our office (620) 662-6561 or your local landfill.
Do I need to have my trash in bags?
In many areas, local laws require trash to be bagged. However, even if it is not required, we encourage bagging trash for several different reasons.
- It minimizes the possibility of trash blowing on windy days.
- It helps keep your cart clean and reduces odor.
- It is easier and more efficient for the driver to pick up.
Can I put yard debris in my Nisly Brothers cart?
In some areas, yard waste is not allowed to be placed with trash. We encourage composting yard waste in order to keep it out of your local landfill. In some areas, you can burn yard debris. Many cities have burn sites or composting locations where you can take yard waste. If you need more information or referrals, feel free to call our office (620) 662-6561.
Do I need to use a Nisly Brothers container?
Yes, trash needs to be in specific Nisly Brothers carts or containers in order for the trucks to dump the containers efficiently. Our trucks are not designed to dump customer containers. Nisly Brothers provides specific containers, either plastic poly carts or metal commercial-sized containers for your trash or recyclables, and rental for these containers is included in your monthly service. If you have significant extra trash on a regular basis, we encourage upgrading to an additional cart or a larger container.
When should I put my cart out by the curb?
We encourage putting your cart out by the curb the night before your service day. Some drivers start early in the morning, and we don’t want to arrive before your cart is at the curb for pick up.
How can I get rid of bulky items like a mattress or appliance?
We can take large bulky items like a couch or mattress at no extra charge if we can pick it up when we service your trash. In some cases, we may need to specifically schedule a bulky pickup since not all trucks can remove large items.
Once a month, we have a special route to pickup stoves, refrigerators, freezers, washers, dryers, AC units, and large metal items; this service usually has an additional charge. Call our office (620) 662-6561 for more details or to schedule an appliance pickup.
What happens on holiday weeks?
When a holiday lands on a week day, all residential routes for that day and the rest of the week are postponed one day. (For example: if a holiday is on a Tuesday, Monday routes are run as usual on Monday, but routes normally scheduled on Tuesday get run on Wednesday, routes scheduled for Wednesday on Thursday, etc.) Pickup times will normally be the same as usual.